Why does support take so long?

[aujames95]

First of all, let me state that BeyondTV is a great product, and I have used it for close to 3 years now. And I have had maybe 2 issues during that time.

But one thing that bugs me is how long it takes for a response to a support request. I submitted a question, specifically why I am getting a expired message when attempt to use the trial version of BeyondTV link, on 01/15/2009 (last Thursday) and have yet to receive a response.

I had the same lag in the one previous issue I submitted. Now please understand I am not trying to be overly critical, I just would like to understand why this is?

Thanks,
James

[aujames95]

Just wanted to follow and say I just received a response.

James

[rakeshagrawal]

You're not being overly critical -- you have a reasonable question. Ever since we released 4.9 (late November), we've been slammed in tech support as people have upgraded to the new version and have had questions about QAM. We're making a push right now and I'm hoping we'll get caught up in the next week or two.