Snapstream Yahoo Store

[scott_w]

Has anyone ordered from the Snapstream Yahoo store recently??
I ordered an IR Blaster on Tuesday and did not receive a confirmation email or anything, however I did receive an order number. I put the order number in the order status page and it said to email yahoostore@snapstream.com. I emailed them just asking if the order was received, I did this yesterday, and have not heard anything back.
Do you usually get a confirmation email???
How long does it usually take??

Thanks,
Scott

[MattS]

Scott,

If you send an email to orders@snapstream.com or techsupport@snapstream.com we can forward your information to the people who handle this. -- include your order number

[scott_w]

Thanks for the quick reply Matt. I sent the email to orders@snapstream.com.


Again thanks,
Scott

[MattS]

Alright -- I prodded them for you -- should get a response today.

[scott_w]

MATTS,
I still have not heard anything!!! I am not trying to be a bother but I have no idea if the order went thru or what the status is. Like I said before I got an order number on the Order Completion screen but was never emailed anything. I would really like to know what's going on, I would love to get my IR Blaster to complete my Snapstream setup.
I have been behind Snapstream support from the beginning and would just like for someone to let me know what's going on.

Thanks for you past and future help!!!
Scott

[MattS]

I appologize Scott, I thought that this had been resolved -- Apparently you are supposed to be receiving a call later today, I guess you talked with Dianne this morning. Let me know if you don't get that call -- I shall 'remind' later...

[scott_w]

Thanks,
I meant to reply back earlier letting you know I called.
I didn't want to waste your time when I had already called and was in process of resolving this.

Thanks again,
Scott

[MattS]

No problem, better to attack from two fronts

[robbc1]

Hi... I'm having the same problem. I ordered my IR Blaster around the 23rd of November, received an e-mail on the 25th the IR Blaster was back ordered but haven't heard anything since. I just sent another note to see if I can get a status since my credit card was charged when I placed the order. Any assistance you can provide in getting me a status would be great. Thanks!

[scott_w]

I called earlier this morning and was told they were on backorder and some were shipped yesterday and some today. So you should have it soon I would think, but I do not work for Snapstream so they would be the best to answer that.

Hope this helps.
Scott

[ftlee]

Add me to this list. I ordered the IR Blaster on Monday. I received an email late last night letting me know that they are on backorder. The email said hopefully stock would arrive on Friday.

-ftlee

[carlcub]

I also have ordered an IR-blaster cable pack and not heard a word. I ordered on 12/3. I sent email to orders@snapstream.com this morning, but I haven't heard anything yet.

[scott_w]

Anyone received their's yet??? Not Me!!!!!!

[NYTiger]

Very disspointing. I've tried following up with SnapStream on case [SSM: 29241] multiple times to no avail. For an IR Blastrer order placed on the Yahoo site back in early Octobber 2002. (order number:snapstreammedia-847).

Yahoo credited my AMEX card back in October, but yet STILL no product has been delivered.

I've lost faith in using SnapStream's online product purchasing.

[DSwartze]

Originally posted by NYTiger
Yahoo credited my AMEX card back in October, but yet STILL no product has been delivered.

Unless orders are to be shipped within 24 hours, I always thought credit cards are not supposed to be charged until the ordered products have SHIPPED. This is standard pratice. If SnapStream takes your money before they ship, they should credit your card until it ships.