PVR500 Vertical Dashed Line

[tomsteeper]

Hi

I’ve just installed the PVR500 into my HTPC box. Installation of the hardware and the drivers seemed to work fine.

I am having a problem with one of the tuners. There is a double-vertical line (dashed) showing about 1/3rd from the right side of the screen. This only appears on one of the available tuners. There was a program on the install CD called AMCap_DX9.exe and I used this to determine that it is Tuner 1 that has the problem.

I am not sure if this is a hardware problem, or whether it is a driver issue. I looked on the Hauppauge web site and the drivers on the supplied CD are the same as the ones they have for download.

I’ve tried using the HWCLEAR utility and rebooting/reinstalling etc the problem remains.

My system is a Shuttle SN41G2 with Athlon 2500 and an NFORCE2 motherboard.

Is anyone else having this problem?
Thanks

[SHS]

I don't see that on mine are they on all channel or just one channel on tuner 1?.

[tomsteeper]

Thanks for the response.

It's on every channel when Tuner 1 is being used.

What's weird about it, is it is more prominent when there is white in that area of the screen, other light tones (like skin tones etc), the line starts to disappear.

I must admit I am very confused, and there seems to be nothing on the web about this issue which makes me think it could be bad card....which will be annoying as I have waited over a month for buy.com to ship this one!!!

Also, on a seperate note, the picture on this tuner seems a lot 'muddier/dull' than the single PVR250 that it replaced. I have not played with any setting yet though as I have been concentrating on tracking down the vertical line issue.

[SHS]

Well maybe there an issue with that tuner any way I ask the hauppauge engineering and see what they have to say about and hope get back me before I go see the dentists EKK that going be no fun.

[SHS]

Oh if have bit time hook a VCR using the Composite input on back of PCI Bracket that be encoder 1 chip which is the same tuner 1 and also try the VCR RF TV Output on channel 3 to see how it come out.

[tomsteeper]

I hooked up a cable box I had kicking around to the composite input and the 2 lines appeared.

Hope this helps in tracking down the cause.

Thanks for your help.

Tom

[SHS]

Well I don't what cuasesing your problem the only think of is must be some kind problem with the card is self mine 500MCE dosen't do that at all.

[imf4]

So this is in Beyond TV? Does this mean that the PVR-500 is finally supported?

[SHS]

Yes imf4 it is support rigth long with a few other 3rdparty apps

[SHS]

Well tomsteeper they said the same thing sure looks like some sort of HW problem.

[tomsteeper]

Hi SHS

Thanks for the response.

Sorry for not responding sooner, was out of town for the weekend.

I'm sending it back to buy.com today, and have requested a replacement, although they are currently out of stock again so it will probably be a few weeks before I get my new one.

Tom

[tomsteeper]

Just as a follow up,

I never got around to sending it back to buy.com (got as far as printing the pre-paid UPS label). Good thing I didn't. I got an email from Hauppauge tech support earlier today saying that they are sure that it is a defective card, and that they want me to send it to them so they can check it out. Hopefully this will work out better as they will hopefully have replacements in stock (buy.com AFAIK is still out), so I should get a working one sooner to play with!!).

Tom

[SHS]

Yes that good idea tomsteeper.