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06-10-2004, 04:54 PM
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How good is SnapStream support?
I recently bought Beyond TV and ordered a USBUIRT through snapstream.
I have been unable to download the divx plugin even though I have build 1334 and the USB device is apparently faulty. I have left a couple of e-mails with support and also left a phone message. Can anyone tell me how responsive snapstream are to these types of support issues? Simon 
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06-10-2004, 05:50 PM
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Re: How good is SnapStream support?
Quote:
 PM your email address and I'll see if I can find out where your emails are...-Brett
__________________
A Sample of My Beyond Media Projects: To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Browse and play your ROMS, Arcade Games, and PC Games within BM! To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Add MSN Messenger to BM. Includes MSN notifications over any module, and a chat client! To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Add PIN protection to any module in BM, including the settings! To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Brings the BTV Recording Library into BM with full show details.
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06-11-2004, 01:00 PM
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Re: How good is SnapStream support?
Simon,
Could you send me a private message with the email address you're using when you submitted your support request(s)? I will then see if our system received and processed your email properly. Also, the dates of when you sent the emails would be appreciated.
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BTV Server - HP DC7700c - Dual Core Intel - 2gb ram - 2x Adaptec AVC-3610 (4 SD tuners) - 4x Avermedia Volar USB OTA/ATSC HD tuners, WHS, 9x500gb drives, 2x1tb drives (6tb total space)
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06-11-2004, 06:23 PM
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Re: How good is SnapStream support?
Weezul he already PMed me, but thanks
-Brett
__________________
A Sample of My Beyond Media Projects: To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Browse and play your ROMS, Arcade Games, and PC Games within BM! To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Add MSN Messenger to BM. Includes MSN notifications over any module, and a chat client! To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Add PIN protection to any module in BM, including the settings! To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. Brings the BTV Recording Library into BM with full show details.
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06-15-2004, 09:54 AM
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Re: How good is SnapStream support?
I had only one customer that I couldn't get his issue fixed with BTV. Tech support got him up and running within 2 days of his email.
Friend of mine locally purchased the PVR250BTV package and had an interesting problem with no guide data and some XML stuff or the database blah blah etc... Tech support responded to him in 2 days and worked closely with him on the issue, put forth alot of effort, more than expected of them and I believe got him up and running.
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Chris McDeed To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 3 or greater. You currently have 0 posts.
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