Official support available at www.snapstream.com/support

[Zack]

This forum is primarily a community based support group. While SnapStream moderators will visit this forum occasionally, official support is only available by filling out the tech support request form available at http://www.snapstream.com/support Both paid and trial users can use this form to submit questions.

After you've filled out the form, we'll respond to your email in one to three business days. Many issues are handled within 24 hours.

Note: Whether you choose the form or the forum, make sure to attach a report from DxDiag. This information is helpful to those looking at your problem. How to make a DxDiag Report.