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  #1  
Old 03-02-2012, 08:20 AM
jetgraphics jetgraphics is offline
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BTV link sudden failure

I have the latest BTV and BTV link. It has been running for years.
On leap day, all my client machines stopped running BTV link.
Error message:
BTVD3D Shell has encountered a problem and needs to close. We are sorry
for the inconvenience.

This error occurs on different machines.
I tried re-installing BTV link - no change.
I ran the BTV setup wizard - no change.
I re-installed BTV - no change.

I have no idea what has gone wrong.
It's now past leap day (if that was the source), and still no link.

I can view the recorded videos using VLC, so it's not a problem with the LAN.

Running Win XP 32 bit.
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  #2  
Old 03-02-2012, 05:29 PM
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Zogg Zogg is offline
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Re: BTV link sudden failure

If multiple Link systems are all behaving the same, then the problem has to be with the main BTV system.

I would focus on your network. Maybe your ethernet card/port is acting up? Try a newer driver. Could be a bad cable or switch. You'll just have to try and narrow it down.

Good luck!
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  #3  
Old 03-03-2012, 11:38 AM
jetgraphics jetgraphics is offline
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Re: BTV link sudden failure

LAN functional, VLC has no problem accessing files from different machines, etc.
[] Rebooted switches, no change
[] re-installed Win XP in Server, re-installed BTV, no change
[] Installed BTV in different machine, no change
[] Removed, re-installed BTV Link, no change

BTV Link fails to run, period.

Now what?
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  #4  
Old 03-03-2012, 12:54 PM
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Bill1426 Bill1426 is offline
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Re: BTV link sudden failure

I hate to ask, but since it happened on Leap Day. Did you check that all your systems have the correct date/Year ??
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  #5  
Old 03-03-2012, 06:47 PM
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Re: BTV link sudden failure

Well, you have a real mystery on your hands, Scooby Doo.

I've seen BTV act up with network issues when everything else worked fine. On one machine it was because there were too many network adapter entries in the registry (it was a laptop that over time got many different USB and PCMCIA NIC's installed and removed). I've also seen cables get flaky and switches not perform properly all the time. I would have swapped them out, not just rebooted them. .NET can cause a lot of problems.

But if you really reloaded XP from scratch on your BTV system, and reloaded BTV, then that almost eliminates a server software problem, so again focus on the network. Boil it down to the server, the link machine, and one switch. Use different network cables than what you have been using, and a different switch.

Also try using Process Explorer to drill down and see what is happening when the error occurs. You can run it on both the server and the Link machine and see what is happening.
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  #6  
Old 03-03-2012, 11:17 PM
jetgraphics jetgraphics is offline
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Re: BTV link sudden failure

Quote:
"focus on the network. Boil it down to the server, the link machine, and one switch. Use different network cables than what you have been using, and a different switch."
The bug appeared on working hardware that had functioned for years. As I posted before, on leap day, suddenly BTV link stopped working. However, the LAN was fully functional, since I could stream files from the server to any client, via VLC.

I can't think of any hardware / software glitch that would affect multiple machines.

Could there be a database SNAFU with the BTV site that wiped my key?
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  #7  
Old 03-04-2012, 07:25 AM
Jakesty Jakesty is offline
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Re: BTV link sudden failure

Sounds like a switch issue. Look at this link, and check your TCP ports. VLC might work fine, but if BTV expects certain ports to be open, then you have that problem. Reset the switch first.
Look at the last comment from Mike D.
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  #8  
Old 03-04-2012, 08:28 AM
ccarlin ccarlin is offline
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Re: BTV link sudden failure

How do you start link? Do you use command line switches. Maybe the servers IP address changed?

I would start link with no switches and see if it crashes at what point. Does it find the server does it let you login etc...

Some other things to try is running a netstat -a on the server (via a command prompt) to make sure the server is listening on ports 8129, 8130 and 8131. Also if you are running a firewall make sure those ports are on in both directions.

It almost sounds to me like you might be getting a connection from the server just no communication back? Which might explain why VLC works but not snapstream. If you have an extra switch floating around I would definitely try that.
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  #9  
Old 03-05-2012, 05:05 AM
tscales tscales is offline
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Re: BTV link sudden failure

I tend to agree with previous posts. The machines are connected through something. Take that something out and see if it works.
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  #10  
Old 03-06-2012, 11:57 AM
jetgraphics jetgraphics is offline
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Re: BTV link sudden failure

Quote:
Originally Posted by ccarlin View Post
If you have an extra switch floating around I would definitely try that.
[] Swapped switch - no change.

So far, loaded / re-loaded BTV (and link) on different machines, swapped switches, re-installed Win XP 32 SP2, and have had zero success.

Executing BTVD3DShell.exe fails, with previously posted error message.
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  #11  
Old 03-06-2012, 03:01 PM
Mike DiBella Mike DiBella is offline
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Re: BTV link sudden failure

Run Process Monitor. Filter for BTVD3DShell.exe only. Reproduce the abend. Review the process journal bottom up and see if access to some object is failing because the resource is missing or unauthorized.
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  #12  
Old 03-06-2012, 03:13 PM
jetgraphics jetgraphics is offline
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Re: BTV link sudden failure

Found the bug.
uTorrent.
In the netstat, it showed "deploy.akamaitechnologies.com:http" on the client end. . . mucking things up on ports 1429, 1430, ... and so on.
When I shut down uTorrent, the "deploy..." disappeared, and BTV link ran.
Apparently uTorrent was polling for program upgrades and waiting for download permission.... blocking ports.

Sigh.

Thanks, everyone.
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