Problem with OTA lineup

[twinder]

I downloaded the trail version to give it a try with the intent to purchase it, if I can get everything working. I am having one problem with getting my OTA channels set-up.

My local CBS station (WBOC 16) also broadcasts my local FOX station (FOX 21). They broadcast on digital channel 21 and CBS is 16.1 and Fox is 21.2. When I download the lineup from SnapStream they listed them as physical channel 21 and CBS is 16.1 and FOX is 16.2. With this information I get the CBS signal on both channels. FOX needs to be 21.2, but I can't change that because I can not have two different major channels on the same physical channel. I tried doing a custom lineup and changed the physical channel number for CBS from 21 to 16, but I no longer get their signal then, so I guess you can not do that. Did I not do something correct there?

I have notified Zap2it and I guess if they correct this information it will correct my problem. Is there anything else I can do to fix this myself? I only have one tuner, so I don't think I can fix this by having two custom lineups. One with the correct information for CBS and another for FOX. But I am new to all of this and I have being researching the forum for two days now with no luck finding a fix, so any help someone can give me would be greatly appreciated.

[ZetaVu]

You need to submit a support ticket so they can send it to their guide provider

[Mike DiBella]

Make a custom lineup; start by importing the lineup from the zipcode search:

SnapStream.Net :: Home

[twinder]

Originally Posted by ZetaVu

You need to submit a support ticket so they can send it to their guide provider

I submitted the information directly to Zap2it. SnapStream said on their company blog that was the fastest way to do it. I am just trying to find a work around to when/if Zap2it fixes it.

[twinder]

Originally Posted by Mike DiBella

Make a custom lineup; start by importing the lineup from the zipcode search:

I tried that. I changed CBS (WBOC 16) from physical channel 21 major/minor channel 16.1 to physical channel 16 and left the major/minor channel at 16.1. Then I left FOX (Fox 21) on physical channel 21, but changed the major/minor channel to the correct 21.2. When I did this I could get the FOX signal, but I no longer received the CBS signal when I changed it to physical channel 16 from 21. Does changing the number assigned to the physical channel cause a problem if the major/minor channel is correct? I only have one tuner, so I can only have one custom lineup. Since I can not have two major channels (16 and 21) on the same physical channel (21) it is not clear to me what else I can do to fix it while I wait for Zap2it to make a correction.

[Banjo H]

You can correct your lineup with a little work. The instructions are at:
http://forums.snapstream.com/vb/beyo...napstream.html

[twinder]

Originally Posted by Banjo H

You can correct your lineup with a little work. The instructions are at:
http://forums.snapstream.com/vb/beyo...napstream.html

I found that thread yesterday and tried to correct to the problem using that method. The problem I have is that CBS (WBOC 16) and FOX (FOX 21) are both owned by the same company and both have the same physical channel 21, but WBOC 16 is on 16.1 and FOX 21 is on 21.2. You can not have multiple major channels on the same physical channel, so I get an error message when I tried to fix it using this method. I need to figure out a way to solve the problem that while WBOC is on major major channel 16 and FOX 21 is on major channel 21 they both share physical channel 21.

Below is a link from the stations what provides the correct settings for receiving their signals. In Media Center I can enter the channels this way and I receive both signals fine.

Digital TV Trainer

[twinder]

Can someone who has had a similar issue tell me how long it usually takes to get something like this corrected after you have submitted it to Zap2it and/or SnapStream?

[SnakeDoctor]

I submitted a correction to both Snapstream and Zap2It a few months ago and it still has not been corrected.

[twinder]

Is there a way to assign a different physical channel in a custom lineup.

For example can I change 16.1 from physical channel 21 to physical channel 16 and then leave 21.2 on physical channel 21. If there is a way to do that then I can fix the problem myself. The problem I have is when I changed 16.1 to physical channel 16 in my custom lineup it no longer received the signal. Is there something more I need to do than just simply reassign 16.1 to a different physical channel?