DVD Plug-in Vanished.

[2 smooth]

Order ID
VLFA3****66B
Product Keys
<snip>


Manual Upgrade Instructions
After your purchase, Beyond TV Link should upgrade automatically with the above product key. If not, please follow the directions below to manually upgrade Beyond TV Link Trial.

1. Click on the link below to register your Beyond TV Link. If the link doesn't work, open the URL manually in a web browser.
   
   
2. Save this file on your desktop.
3. Once the file finishes downloading click the open button.
4. This will register your Beyond TV Link installation.
5. Congratulations! You have completed the upgrade process.

Important: For DVD burning to work you must have version 4.7 or higher of Beyond TV Link installed on your PC. The latest version of Beyond TV Link can be downloaded here.


************************************************** ***********************************************


What gives?


I purchased BTVLink 4.91 in March for my newest Link machine and, it can with the DVD Plug-in included, it was there but now, it is no longer available on my Link Viewscape menu.


The machine is running Vista Business edition; I wiped and did a clean install after a non BTV issue and after I D/L and installed Link 4.91 there was no DVD Burning option. I used the same product key that was mailed to me when I made my purchase.


What's up with that?


.

[2 smooth]

Originally Posted by 2 smooth

order id
vlfa3****66b
product keys
<snip>


manual upgrade instructions
after your purchase, beyond tv link should upgrade automatically with the above product key. If not, please follow the directions below to manually upgrade beyond tv link trial.

1. click on the link below to register your beyond tv link. If the link doesn't work, open the url manually in a web browser.
   
   
2. save this file on your desktop.
3. once the file finishes downloading click the open button.
4. this will register your beyond tv link installation.
5. congratulations! You have completed the upgrade process.

important: for dvd burning to work you must have version 4.7 or higher of beyond tv link installed on your pc. The latest version of beyond tv link can be downloaded here.


************************************************** ***********************************************


what gives?


I purchased btvlink 4.91 in march for my newest link machine and, it can with the dvd plug-in included, it was there but now, it is no longer available on my link viewscape menu.


The machine is running vista business edition; i wiped and did a clean install after a non btv issue and after i d/l and installed link 4.91 there was no dvd burning option. I used the same product key that was mailed to me when i made my purchase.


What's up with that?


.

bump

.

[tscales]

I'm confused by your post. You say it 'can' with the DVD plug-in. Did you mean 'came'? As far as I know, it only works for 21 days unless you buy the plug-in separately. Did you?

[2 smooth]

TYPO, in that instance, can = came.

Yes, I purchased the burner plug-in for my server a while back ('07) and, it is OK.

I believe that the DVD burner plug-in was also included in Link as a special offer in March when I purchased a second Link license; I am pretty sure that it was there when I reloaded and was still under a trial license but, when I loaded my registration key, the burner was not activated.

When I went to "Recorded Shows", there was an option (On my Link machine) to Burn the recorded show to DVD from Link; it is not there now.

This is not a "Trouble-shooting" issue, my BTV is working great, I just want what I think I paid for.

.

[mayhem70]

Then why not submit a trouble ticket? Also, I'm not happy about your choice of tags.

[HomeyFour]

I've had the DVD burning plugin vanish twice. Once was when I accidentally disconnected the DVD drive from my computer (doh!) and the other time when I didn't have working internet access. I believe BTV "phones home" to validate the license to the DVD burning plugin (and other paid-for plugins). If it can't validate the license, it doesn't let you use it.

[2 smooth]

Originally Posted by mayhem70

Then why not submit a trouble ticket? Also, I'm not happy about your choice of tags.

Ma'am, the reason that I did not immediately submit a trouble ticket was because I wanted figure out whether I was in left field or not; I was hoping to get a response like, "Yeah, the BTV plug-in was included with my version of Link" or, "I seen that happen before" or even, something like "Dude you are imagining things".

I am sorry that you were not "Happy" with the Tag associated with this message but, this is only "The Inna-net". I've found that hitting "ALT + F4" at the offending message along with turning on BTV and fing a relaxing show to watch works wonders.

Thanks again for the response and, if after watching a couple of hours of a good show you are still "Unhappy" about something on a message board, please seek professional help.

Mel

ETA: I found out that NetFlix will now stream movies to my Windows Media Center without me buying an external appliance; this made me very HAPPY! Maybe you can find something like this to brighten your day. :-))

[2 smooth]

Originally Posted by HomeyFour

I've had the DVD burning plugin vanish twice. Once was when I accidentally disconnected the DVD drive from my computer (doh!) and the other time when I didn't have working internet access. I believe BTV "phones home" to validate the license to the DVD burning plugin (and other paid-for plugins). If it can't validate the license, it doesn't let you use it.

Thank you.

The plug-in was there and then it wasn't, I was sure that someone else has seen this; thanks for the help.

Mel

[2 smooth]

Originally Posted by HomeyFour

I've had the DVD burning plugin vanish twice. Once was when I accidentally disconnected the DVD drive from my computer (doh!) and the other time when I didn't have working internet access. I believe BTV "phones home" to validate the license to the DVD burning plugin (and other paid-for plugins). If it can't validate the license, it doesn't let you use it.

And, it "re-appeared"!

Looking back, it was one of those "Doh" moments; Although I had reinstalled my operating system, I had not put my DVD burning software. So, coincidentally when I reloaded all my Hauppague 1600 software, the plug-in became active again.

It's kinda amazing how integrated all that stuff is.

.