BTVD3DSHELL is not responding

[lilrat468]

Everytime here lately when I turn on BTV it goes to a black screen and just sits there. Then says not responding. When I go to shut it down it says "BTVD3DSHELL not responding". Any ideas? Also, when I restart. I have to run setup wizard everytime or it will not recognize old recordings, schedules or up and coming recordings.

[lilrat468]

I can't believe all of you BTV people out there haven't seen or heard of this? When this happens, my sound usally locks up as well.

[mayhem70]

Oh we've heard of it. I'm guessing nobody is responding because you really haven't given anything for us to troubleshoot. That error could be caused by literally anything unless you can provide more details to exclude. Ergo any solution we provide you could yield no improvement.

Are you the administrator on the machine? What hardware are you running? What tuners? Are there any system errors or critical errors being logged in BTV and in Windows at the time these issues happen?

As for your setup/reboot woes. All those settings are kept in C:/Users/all users/app data/snapstream/btv (I think, not on a vista machine at the moment). You can copy that entire directory and replace it if somehow that happens again. But the settings could be due to limited privileges, or could be hardware, or could be bad installation.

[lilrat468]

Originally Posted by mayhem70

Oh we've heard of it. I'm guessing nobody is responding because you really haven't given anything for us to troubleshoot. That error could be caused by literally anything unless you can provide more details to exclude. Ergo any solution we provide you could yield no improvement.

Are you the administrator on the machine? What hardware are you running? What tuners? Are there any system errors or critical errors being logged in BTV and in Windows at the time these issues happen?

As for your setup/reboot woes. All those settings are kept in C:/Users/all users/app data/snapstream/btv (I think, not on a vista machine at the moment). You can copy that entire directory and replace it if somehow that happens again. But the settings could be due to limited privileges, or could be hardware, or could be bad installation.

Yes I am the admin in machine.

P4 2.2 ghz w/ 1 gig mem
Nvidia 7300 video
2 120 gig HD
realtek 97 audio (which seems to lock up at same time)
PV150 tuner
Vista Home basic
System has been up for about a year
BTV4 version 4.4.0

Where can I find the log for BTV to see what errors are generated?

Thank you for you help. This is very frustrating.

[mayhem70]

For the BTV log, you can pull that up in the web admin. There is a link to it on the left side nav.

[lilrat468]

Are you talking about when you right click on the BTV advanced tab or from within the BTV itself.

[mayhem70]

Open a web browser on the BTV machine. type http://localhost:8129. That's the web admin. Below the main part of the left navigation section, there is a subsection that is labeled Management. You will see a View Log link there.

[lilrat468]

I went there and it says BTV is not currently running. But it is. Should I click start BTV even though it is recording a show righ now?

[DonK]

Originally Posted by lilrat468

Yes I am the admin in machine.

P4 2.2 ghz w/ 1 gig mem
Nvidia 7300 video
2 120 gig HD
realtek 97 audio (which seems to lock up at same time)
PV150 tuner
Vista Home basic
System has been up for about a year
BTV4 version 4.4.0

Where can I find the log for BTV to see what errors are generated?

Thank you for you help. This is very frustrating.

Three suggestions:

1) State your video card version and date of driver, you might want to get it updated to a newer version.
2) Do the same as #1, but this time for audio driver
3) update BTV to the latest stable public version, 4.8.2. 4.4.0 is really an old version, and I would imagine that would not be entirely Vista compatible.

Do you have power management turned on, if so does it turn off power to the video or audio components? Your BTV logs will be located in the following path:
"C:\Documents and Settings\All Users\Documents\SnapStream\Beyond TV\log"

[lilrat468]

Nvidia GEForce 7300 GT driver 7.15.11.6369 9/11/2007 Says it's up to date

Realtek AC 97 6.0.1.6285 3/25/2008

Guess I can try the updated BTV since it's not working anyways.

[lilrat468]

I know there is a way to upgrade but where is the link page?

[mayhem70]

http://www.snapstream.com/download/

[lilrat468]

Uninstalled amd reinstalled sound card drivers and works great now. Probably will still upgrade this weekend since there seems to be more features in 4.8.2. Thanks for all of the help and input.

[mayhem70]

I can definitely say that there are newer Nvidia drivers available; however, I had the 7300 LE at one time...and I discovered that the card worked best with the original driver set.