picture being "split" into multiple screens

[Denise]

Hi, we're new to Beyond TV, when watching TV, the screen is split, with multiple images displayed. (It's like watching a picture through a kaliedescope. The issue is not resolved by changing the display settings in the software. Hauppauge says that if we can view it ok in the Arcsoft viewer, it's not a hardware issue. Anyone have experience with this?

[KeeterJ]

Which version of Windows? Which video card?

I recently upgraded my nVidia video drivers to version 185.85 on Vista and got a similar result to yours. It happened on two PC's. I had to boot into safe mode and uninstall the drivers, then reinstall version 182.08. It's still available from nVidia. Microsoft update tries to install the version that caused problems. I will wait until the next new release then try upgrading again.

Hope this helps.

[Fickey]

Also relevant is how many displays are connected to your BTV box (monitor, TV, etc). Full system specs always help, but I suspect KeeterJ is right, it's a video driver/setting issue.

[cartervt2k]

So, this problem sounds a lot like mine. About 3/4 of the right-most portion of the screen has a semi-transparent static image "stuck" from the first frame of playback (that is occasionally replaced by another static frame), while you can still make out the smooth motion of the actual video behind it and is completely in sync with the 1/4 left-most portion of the screen, which appears normal. Audio is also fine.

I have a dual-core, Vista x64 laptop with an nVidia 9600GS video card. I updated my video drivers and now all my non-H2.64 channels are screwed up. Stations that use my HD-PVR work fine, and everything was working fine with the 185 drivers before I upgraded to 186. I uninstalled all my nVidia drivers six ways to Sunday - safe mode, you name it, but I can't seem to get it working again the way it was with the 185 drivers.

Now, the only way I can get it to working acceptably again is to switch from overlay to transparent dialogs, which eliminates the problem but causes some acceptable degradation (as is normally the case with transparent) with SD channels but more pronounced problems with H.264 playback. Or, the problem also goes away if I leave it at overlay and roll back to nVidia 179 drivers. The problem with the 179's is that they don't support CUDA, which is what I really need in order to playback H.264 with my CoreAVC H.264 codec. Argh.

This definitely used to work with my CUDA supported 185 drivers, and I know I can do a Windows re-install to get it working again. But, I'd like to avoid that if at all possible. Any ideas, suggestions? Is there a trick way to uninstalling drivers in safe mode that I don't know about? Do I need to purge every "nVidia" key from the registry while I'm at it?

[cartervt2k]

BTW, there are no 182 drivers for Vista x64 - 179 is the latest version before 185.

[mayhem70]

Originally Posted by cartervt2k

BTW, there are no 182 drivers for Vista x64 - 179 is the latest version before 185.

I'm not sure what makes you think that. There were several revisions to the 182 driver series. I was using the 182.46 on my gaming machine until very recently.

download from Guru3D.com

[cartervt2k]

Originally Posted by mayhem70

I'm not sure what makes you think that. There were several revisions to the 182 driver series. I was using the 182.46 on my gaming machine until very recently.

download from Guru3D.com

I have a notebook 9600M GS. I'm pretty sure those 182 versions are for desktops video cards only. If I go to nvidia's site, driver downloads -> archived drivers, there are a whole lot more drivers available between 179 and 186 when I change the video card type from 9600M GS to 9600 GS for Vista x64.

[mayhem70]

My bad, I didn't notice you mentioned that. Hmm, I could have sworn that Nvidia was moving toward unified driver releases. If you check out 182.47, it shows that it supports desktop and notebook in the release notes. I could be very well wrong though since I have no portables with Nvidia chipsets.

[warrenrh]

Let me echo: "So, this problem sounds a lot like mine. About 3/4 of the right-most portion of the screen has a semi-transparent static image "stuck" from the first frame of playback (that is occasionally replaced by another static frame), while you can still make out the smooth motion of the actual video behind it and is completely in sync with the 1/4 left-most portion of the screen, which appears normal. Audio is also fine."

Yep -- that sounds like what has happened to me as well.
I'm using Windows 7 Build 7100.
My Mother board is: ASUS M4A78 PRO
which has a built in Video Card: Geforce 8300 .
I use two monitors.

Like above I was using Nvidia Driver 185.85.
I tried an older driver Nvidia Driver 181.71. About the Same.
I tried the newest driver I could find Nvidia 190.38.
The newest driver was better. But there were still some dead/locked areas on the screen, and the colors were awful (mainly green, and purples).

I pretty much have now given up. Any playback or viewing (live or recorded) is Not good. But the recordings are fine, and look good when played back through other software.

*** Okay. It looks like additional tinkering I was able to get acceptable Playback.
I went to the Playback Settings, and changed the Video Render from Overlay, to 3D Accelerated.
Seems to be working okay now, with the Nvidia 190.38 Driver.

[Sabot]

Same here. I am new and just installed BYTV this morning. Same issues as above.

[Sabot]

Just installed the latest x64 bit Win7 driver from Nvida. It fixed my issue.

[webranger]

I've seen this too, it seems like it happens sometimes when I go from windowed to full screen with an Nvidia 7100GS. I get a weird interlaced looking double image, but toggling full screen fixes it.

[KeeterJ]

I just installed nVidia Vista driver 190.38 on two of my BTV systems. It did not fix the problem, so I went back to 182.08 (again).

I am beginning to wonder if SnapStream is at fault here and not nVidia. I am getting ready to make a movie of my screwed up screen and send to one or the other for them to observe.

One thing I noticed is that if I press the O key while a video is playing and use the left and right cursor keys to change the aspect ratio display mode I can sometimes find a mode that will work without the weird display artifacts. However, I really hate using a "zoom" mode to blow up a 4:3 image to fill my 1920x1080 TV or 1920x1200 monitor. It reminds me of being in a sports bar where all the TV's are displaying distorted images and everybody is too ignorant or too drunk to care. I care!

[Drake85]

Just so people know, it's the decoder that is having the issue. I experienced the same problem when my nvidia pure video trial expired. My laptop has a 440go, so before they moved the decoder from being a software add on to a hardware implementation (7600 and up I believe). So yes, changing the drivers of your vid card WILL fix it.

For the laptop user, go to laptopvideo2go.com and find yourself a good driver. 182.5 was a pretty good one, and you just need to get the inf replacement.

[warrenrh]

Keeter -- I too wonder if SnapStream is at fault here and not nVidia. But driver 190.38 is now working for me After --
I went to Beyond TV ---> Settings ----> Playback Settings, and changed the Video Render to 3D Accelerated.