SSW crashing after installing WMP9??

[altcnc]

I recently installed Windows Media Player 9, Windows Media 9 codec, Movie Maker 2 and the DirectShow playback support update at the WindowsUpdate website...

Since then SnapStream has been crashing at the end of every recording.... It will complete the recording (and in fact sometines 2 back to back) but it crashes before it can rename the files from sstemp.wmv and index0.wmv.

Anyone else having similar problems or know a solution... Information from the Windows Update sute suggests that these updates cannot be easily uninstalled.

SnapStream 2.0 Full
Windows XP Pro
Hauppauge WinTV-PCI

[jquevedo]

There is a patch available from Snapstream that is supposed to correct the problem. The patch is included in Snapstream lite (Demo), and you have to email techsupport@snapstream.com to get it for the registered version.

[altcnc]

Thanks... I've emailed the Tech Support team...

Since WMP9 only came out on the Windows Update site a few days ago, i didn't read back far enough in the archives... d'oh...

Thanks again for your help...

[Tuck]

Originally posted by altcnc
Thanks... I've emailed the Tech Support team...

I've been spending all my time in the forums today, but there's no reason I can't... There ya go.

[Krellins]

I am having the same issue here, but I have emailed tech support and have not recieved a response on the matter. Is there an FTP location I can download the patch from? Or if it maters Tuck I can email you with my customer info to show I purchased it.

[vogelap]

Does this bug affect ATI owners who run Quartz Beta 3? If so, someone please send me the patch for Quartz Beta 3!

[Krellins]

4 Days, 2 emails....and still no reply to this issue. Is there really a patch to this problem? If there is one, why isnt it being issued out on the support page?

[Tuck]

Originally posted by Krellins
4 Days, 2 emails....and still no reply to this issue.

I answer new mail within four (business, of course) days of its issue.

Is there really a patch to this problem?

Yes. You have to email techsupport at snapstream dot com in order to get it, though. I will also take requests through forum PM's. As stated before, I need to ascertain that you are a registered user of PVS 2.0 before I issue the patch. I have my own hypothesis about why this is so but feel that it would be imprudent for me to opine aloud.

[Tuck]

As a note to all users, the WMP 9 patch for PVS 2.0 does not address the problem that some of you will notice that essentially prohibits streaming.

There is no fix for this issue, but this problem does not appear in PVS 3.0. Since the upgrade from PVS 2.0 to PVS 3.0 is free, it is nigh pointless to divert resources being spent exclusively on PVS 3.0's release to fixing a problem with PVS 2.0 -- that will be effectively avoided by the upgrade regardless.

And believe me, you want to make the upgrade, and not just for that reason.

[leecole]

SnapStream 2 works, SnapStream 3 does not, at least for me. I have never been able to get through the SetupWizard with any of the Betas. Therefore, I amvery interested in getting version 2 working, since I paid for the product.
Lee Cole
leecole@bigfoot.com

[Tuck]

Originally posted by leecole
SnapStream 2 works, SnapStream 3 does not, at least for me. I have never been able to get through the SetupWizard with any of the Betas.

That may not be a problem with the beta. Depending on your hardware setup.

At any rate, I believe I reached you through e-mail.