Channel lineup for Arlington, VA 22207 Comcast still out of date

[EL_]

Yeah It has been about 6weeks and the lineup is still wrong. Basically a few channels are switched but snapstream didn't get the new info.


please post in this thread if it is fixed or maybe it is a known issue with 4.4.

thanks

[cfaslave]

Originally Posted by EL_;

Yeah It has been about 6weeks and the lineup is still wrong. Basically a few channels are switched but snapstream didn't get the new info.


please post in this thread if it is fixed or maybe it is a known issue with 4.4.

thanks

If you haven't already, read this

Ultimately, a support ticket needs to be submitted for them to fix it.
Brent

[EL_]

If the Lineup given by the online Lineup Wizard is NOT correct:

Please report a discrepancy in an existing lineup. To do this, contact tech support by completing and submitting the form located here; if you were directed to this article by a member of tech support, simply reply. Include the following information:

1. ZIP or postal code: The ZIP (United States) or postal (Canada) code in which you receive this lineup.
2. Service Provider: The name of the lineup which most accurately describes yours, as it appears in the online Lineup Wizard, in the Setup Wizard, or in SnapStream.Net. Example: "Time Warner Houston Digital (non-rebuild)." (Note: This datum is unnecessary if reporting a discrepancy for an over-the-air digital (OTA HDTV) flineup.)
3. Service Type: The type of lineup. Examples: "Antenna (Digital)," "Digital cable," "Analog cable," "Satellite."
4. Your SnapStream.NET username, if not provided in the form
5. List of the discrepancies: A complete list of the discrepancies between your actual lineup and the SnapStream.Net lineup, including call signs (e.g. "12 should be listed as KHJJ but is listed as KJHH instead" or "60 shows up as SCIFI but should be COMEDY). Please note that in the case of local channels, we will need the callsigns in the same format as the example. Alternately, you may provide a complete, correct list of your lineup along with a few example discrepancies in the same format as the example immediately above.

We will then take a look and if necessary notify our data provider.

[cfaslave]

EL,
I'm just a lowly forum member. You have to submit a ticket with this information to get it fixed.

Submit Ticket Here

Thanks!
Brent

[EL_]

hey brent I know just figured I post it directly so that if someone else searches they will find the info you provided.

thanks for your help and I'll get to "work" on it and submit a ticket.

comcast doesn't even have the updated list on there website so I have to go thru each channel and figure out correct info....groan.

[cfaslave]

Originally Posted by EL

hey brent I know just figured I post it directly so that if someone else searches they will find the info you provided.

thanks for your help and I'll get to "work" on it and submit a ticket.

ok just wanted to be sure you did submit the ticket. They should help you out as fast as they can. SS uses an external guide source so they will discuss with their supplier and hopefully get this corrected quickly.