Losing Source Every Night

[Ruteger]

I've been running until the following problem for the past week or so. Each day when I try and watch "Live TV" from the menu I get the following error :

"There are no sources available on which to view Live TV. Please run the setup Wizard"

I run the wizard and everything will work until the next day when I try and watch TV, then I'm back to the error.

I've reinstalled BTV4.01 and the problem still recurs.

My setup :

- AthlonXP1600
- Gigabyte 7VRXP mobo
- 1GB DDR 3200 Ram
- Nvidia 5200
- Hauppauge PVR 250

I've logged a support ticket but am still waiting on a response.

Thanks.

Ruteger.

[nanook105]

Are there and errors in the log ?

[Ruteger]

There aren't any errors in the logs at all.

[StevenR]

Do you allow BTV to shut down completely when your shut down your computer? I've only had errors like this a couple of times. Once I had accidentally shut down BTV before it has finished shutting down, and another time was when there was a power cut while BTV was running.

[mbrew]

I've had this problem also. I was just about to put a support ticket in when it mysteriously stopped happening.

StevenR's suggestion that it mat have to do with interrupted shutdowns may be valid. I have fairly frequent power outages and I have occasionally forced a shutdown of BTV.

Mike

[kmulh]

I'm having a similar problem. After a reboot everything works great. I can view LiveTV without a problem, but as soon as I record a show I start to get the error message that I need to run the setup wizard as soon as I try to record a second show or watch LiveTV. I'm not running any postprocessors after recording so am not sure what's up... I'll have to open a support ticket.

[tscales]

I have had this problem in two situations. The first is when BTV didn't shut down cleanly. The second is when a tuner was going bad.

Tom

[av2]

Originally Posted by mbrew

I've had this problem also. I was just about to put a support ticket in when it mysteriously stopped happening.

StevenR's suggestion that it mat have to do with interrupted shutdowns may be valid. I have fairly frequent power outages and I have occasionally forced a shutdown of BTV.

Mike

Not just BTV, but computer operating systems in general need to shutdown gracefully so that they can dump their memory and store any perference data to disk before they can power off or reboot. BTV is probably doing the same kind of thing where it needs to save its "status" to its configuration files, etc. before it can exit memory. When you cut the power supply abruptly, you can get situations with incomplete or invalid data on disk. The OS and BTV probably try to recover from these situations at boot time but sometimes if a critical piece of information is missing, they will go back to a default or a previous "working" setting hence you can get into weird states.

We all should be running with uninterrupted power supplies (UPS), so that when the power is loss, the UPS will notify the OS and the OS can then shut itself down along with BTV gracefully and store any memory data out to disk accordingly.

This is why we should avoid doing a "hard" reboot - i.e. push the power button, we should always try to do a graceful shutdown/reboot first.

If you are not already running with a UPS... try running with a UPS so that you can avoid the problem described here...

[kmulh]

This doesn't explain my problem. I always shut down gracefully and most of the time exit BTV and wait for that to complete before shutting down my PC. BTV seems to work fine, LiveTV and recording, until i record my first show. As soon as the first show is recorded it gives me the "run setup wizard" error and doesn't appear to be able to talk to my card (ATI 650 with latest drivers) until I reboot again.

[av2]

Originally Posted by kmulh

This doesn't explain my problem. I always shut down gracefully and most of the time exit BTV and wait for that to complete before shutting down my PC. BTV seems to work fine, LiveTV and recording, until i record my first show. As soon as the first show is recorded it gives me the "run setup wizard" error and doesn't appear to be able to talk to my card (ATI 650 with latest drivers) until I reboot again.

I'm not sure what your problem is but...

Instead of rebooting the OS, try doing a backup of BTV's configuration then restore the configuration from that zip file - it might be faster than a reboot of the OS.