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Guide download fails after upgrade to 4.1 Guide download fails after upgrade to 4.1
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Old 01-24-2006, 04:00 PM
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Guide download fails after upgrade to 4.1
I just upgraded from 4.1 RC3 (build 2952) to the official 4.1 release (build 2964) and now my guide data update always fails. I tried to:

1. Re-run the setup wizard, but it says it "Failed to download channel lineup from Snapstream.net."

2. I did a clean install of build 2964 and ran the setup wizard and it failed to verify my snapstream.net account.

3. Re-ran setup wizard with build 2964 and it says it failed to detect an Internet connection, but my Internet connection is clearly working on this machine.

I checked the settings.xml file and it has my proper Snapstream.net info. Any ides? In the meantime I'll submit a support ticket although they usuallly aren't too quick.
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Old 01-24-2006, 06:03 PM
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Re: Guide download fails after upgrade to 4.1
same thing... mines saying error 17??
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Old 01-24-2006, 06:04 PM
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Re: Guide download fails after upgrade to 4.1
i had to open up a browser for it to recognize i had an internet connection.
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Old 01-24-2006, 06:07 PM
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Re: Guide download fails after upgrade to 4.1
Quote:
Originally Posted by mrhunters
i had to open up a browser for it to recognize i had an internet connection.
I did that to prove to myself that the Internet connection was working. Setup still said it couldn't find a connection.
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Old 01-24-2006, 06:14 PM
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Re: Guide download fails after upgrade to 4.1
mines down as well, fails that is
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Old 01-24-2006, 06:45 PM
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Re: Guide download fails after upgrade to 4.1
Can't d/l guide.

Never had a problem with this issue....until today. Upgrade to 4.1 on Friday and d/l of guide was successful after upgrade. I am thinking it's BTV site that is having issues.
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Last edited by dgavenda; 01-24-2006 at 06:47 PM.
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Old 01-24-2006, 07:10 PM
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Re: Guide download fails after upgrade to 4.1
I've had this problem since upgrading yesterday afternoon.
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Old 01-24-2006, 07:22 PM
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Re: Guide download fails after upgrade to 4.1
Guide update just downloaded successfully! Guess there was something wrong with the servers.
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Old 01-25-2006, 09:28 AM
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Re: Guide download fails after upgrade to 4.1
went to bed before it worked...

ill check when i get home and report back
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Old 01-30-2006, 01:51 PM
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Re: Guide download fails after upgrade to 4.1
I have the same problem with the guide data. The guide update works (or seems to work) like it's supposed to but once I open BTV all I see is "Unavailable" for every channel. The guide worked fine on this computer with version 3.5. I've also noticed that the guide update is taking much longer now. Has anyone been able to find a fix for this issue?

-WC

Ok, new info to add. I decided to uninstall BTV and reinstall straight to 4.1. The guide now works perfectly. My original upgrade path was 3.5 to 4.0 to 4.1. I downloaded the latest 4.1 update and installed straight to 4.1 and everything seems to be working fine. Guide updates are fast too. This is probably not a good solution but it worked for me. GL

-WC
Last edited by waggcentral; 01-30-2006 at 03:22 PM.
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