Comcast channel change issues

[thebaroness]

In my area Comcast has decided to change around all of the channels that are not the major networks. Which pretty much means that any channel from 20 on is in a completely different spot. However when I have been scheduling downloads on either snapstream.net or home on my pc it shows the old channel numbers. Does anyone know if the channels will be updated soon? I am sorry if this really doesn't make any sense

[nanook105]

You need to submit an tech support request to make sure that SS knows that they need to get the new lineup:

http://www.snapstream.com/support/

Before you do, you might want to see if they have already added the lineup (by adding a new one to see if it is already there). One you have the new lineup, you will have to rerun the setup wizard and select the new lineup

[thebaroness]

thanks for your help!

[DonK]

We recieve our data from a third party provider, and when your lineup changes in that, it doesn't reflect the changes in BTV. This is going to be addressed, but in the meantime the best thing to do is go delete your lineups and recreate them using the setup wizard. That will pull down the latest lineup data. If the lineup hasn't changed on OUR end, it's because our data provider hasn't changed their information either.

At which point I would definitely suggest sending in a support request with your lineup information (zip code, type of system, the tier etc) and they can get a hold of our data provider and get them to update their lineups.