BTV stops responding, need help!

[SyrA]

Hello !

Im having problem with BTV 3.5.2. It stops responding every two days or so.
If i close it and then restart it, it says there are som services still running and gives me a dialog with three choices. Repair, restart or terminate.
Any of these works fine. But i wonder whats wrong with my system.
The PVSconfigservice is the only one i know that is left running. Havent looked to much.

The BTV log doesnt say much....what do i try next?

I have installed the "Debugview" program. And here is my first log after "connecting to service and repair"

00000000 21:16:01 [3416] Setting service started
00000001 21:16:03 [4028] Synching with .NET . . .
00000002 21:16:04 [2612] PVSSchedulerService started.
00000003 21:16:05 [4028] Paid key found on .NET.
00000004 21:16:05 [4028]
00000005 21:16:07 [2676] Agent parsed a request to launch shell.
00000006 21:16:07 [2676] Launching: BTVD3DShell.exe
00000007 21:16:08 [1036] The Cyberlink hardware decoding registry flag was opened.
00000008 21:16:08 [1036] Create instance failed
00000009 21:16:08 [1036] UUIRTOpen: ThreadID = 00000a80
00000010 21:16:08 [1036] Creating New Global Set!
00000011 21:16:08 [1036] Starting IRThread
00000012 21:16:08 [1036] Now taking over dispatch ownership!
00000013 21:16:08 [1036] UUIRTClose: ThreadID = 00000a80, Handle:001ac638
00000014 21:16:08 [1036] ADSRemote ERROR: Unable to connect to USB-UIRT device!
00000015 21:16:09 [1036] CBTVD3DShell::MsgProc() - SET_FOCUS - main frame is null!
00000016 21:16:10 [1036] FSGUI: Starting InvalidateDeviceObjects
00000017 21:16:10 [1036] FSGUI: Done InvalidateDeviceObjects
00000018 21:16:11 [1036] D3DX: (INFO) Using SSE Instructions
00000019 21:16:11 [1036] D3DX: (INFO) Using SSE Instructions
00000020 21:16:11 [1036] CFSMainFrame::AppSceneInit - creating main screen
00000021 21:16:11 [1036] CFSMainScreen::OneTimeSceneInit - 1
00000022 21:16:12 [1036] CFSMainScreen::OneTimeSceneInit - done
00000023 21:16:12 [1036] CFSMainFrame::AppSceneInit - creating settings screen
00000024 21:16:13 [1036] CFSMainFrame::AppSceneInit - creating library screen
00000025 21:16:13 [1036] CFSMainFrame::AppSceneInit - creating setuprecordings menu screen
00000026 21:16:14 [1036] CFSMainFrame::AppSceneInit - creating title search screen
00000027 21:16:14 [1036] CFSMainFrame::AppSceneInit - creating keyword search screen
00000028 21:16:14 [1036] CFSMainFrame::AppSceneInit - creating jobs screen
00000029 21:16:15 [1036] CFSMainFrame::AppSceneInit - creating recordings screen
00000030 21:16:15 [1036] CFSMainFrame::AppSceneInit - creating dvd screen
00000031 21:16:15 [1036] CFSMainFrame::AppSceneInit - creating theater screen
00000032 21:16:15 [1036] CFSMainFrame::AppSceneInit - creating guide screen
00000033 21:16:16 [1036] CFSMainFrame::AppSceneInit - creating hotbar
00000034 21:16:16 [1036] CFSMainFrame::AppSceneInit - creating help screen
00000035 21:16:16 [1036] CFSMainFrame::AppSceneInit - creating errors screen
00000036 21:16:16 [1036] CFSMainFrame::AppSceneInit - creating server alive icon
00000037 21:16:16 [1036] CFSMainFrame::AppSceneInit - creating rec icon
00000038 21:16:16 [1036] CFSMainFrame::AppSceneInit - creating pitch screen
00000039 21:16:16 [1036] CFSMainFrame::AppSceneInit - creating screen saver
00000040 21:16:16 [1036] CFSMainFrame::AppSceneInit - trying to enter lock
00000041 21:16:16 [1036] CFSMainFrame::AppSceneInit - got lock, changing screen
00000042 21:16:16 [1036] CAllocator::AdviseNotify locking...
00000043 21:16:16 [1036] CAllocator::AdviseNotify locked.
00000044 21:16:17 [1584] InitLists - skipping non-active list
00000045 21:16:17 [1584] InitLists - skipping non-active list
00000046 21:16:17 [1584] Task List Processor Starting
00000047 21:16:19 [1036] CFSMainFrame::AppSceneInit - releasing lock
00000048 21:16:19 [3592] PVSLibrary - Sweeping metadata.
00000049 21:16:27 [1036] Received WM_KEYDOWN: wParam = 27
00000050 21:16:27 [1036] CAllocator::AdviseNotify locking...
00000051 21:16:27 [1036] CAllocator::AdviseNotify locked.
00000052 21:16:36 [3592] Downloading remote recordings from the server...
00000053 21:16:37 [1036] FSGUI: Starting InvalidateDeviceObjects
00000054 21:16:37 [1036] CAllocator::AdviseNotify locking...
00000055 21:16:37 [1036] CAllocator::AdviseNotify locked.
00000056 21:16:37 [1036] FSGUI: Done InvalidateDeviceObjects
00000057 21:16:40 [2612] CPVSSchedulerSingleton - Got jobs
00000058 21:19:13 [3780] BTVLicenseManager - Logon from network client at 192.168.0.150.


BTV Server 3.5.2: Celeron 1400, PVR250BTV, 380 MB, USB-UIRT to external box.
Linkbox 3.5.2: P4 2,4, 512 MB

[SyrA]

Anyone ?

[stevewh]

Is it only the Viewscape that stops responding? Or are there other indications that the whole BTV system has become unresponsive? For example, the tray icon won't show a menu or won't respond to menu item clicks? Do scheduled recordings still get recorded?

When you Terminate, do you get the Windows message "This program has stopped responding"?

Could you post the BTV log? That would at least show the last thing BTV tried to do before it hung up. (Maybe you already did. I don't know what Debugview is, but the entries in the log you posted are different from, and far more detailed than, what a usual BTV log contains.) If I understand your comments correctly, the log you posted consists of events during the repair attempt. Seems to me it's probably less important to troubleshoot that than to figure out why BTV stopped responding in the first place.

If you can get a post from someone else with the same problem, you can compare system configurations, etc.

Lacking that, if this problem is reproducible and consistent, you should probably file a bug report with official Snapstream support.

[SyrA]

I cant connect to the server via BTV link. I cant open viewscape on the server neither, it hags on the starup image. I cant reach the webadmin and no thing gets recorded.

Im gonna post the btv log from my next hang. Maybee someone can help me then.