no program guide data since upgrade

[siverson]

Looking for some help . . . I just upgraded to the latest version (from a previous trial version) and registered successfully. Now I have a problem: my program guide is empty. No information on any shows on any channels. At least the old version didn't have this problem. I tried manually forcing an update of the program information, but it doesn't help. And, since the program doesn't know what's going to be on, none of my regularly scheduled recordings are set to be recorded as they come on; the upcoming recordings screen is just blank. Not sure now why I spent $50 and upgraded to a "better" version. Any help appreciated.

[RobertH]

try this:
in the graphical interface select settings -> .net settings -> download lineup -> download guide data

go back to the main menu and enter the program guide, the message at the top center should change to a % downloaded message, shortly after it reaches 100% the guide should become populated if it does not exit the graphical interface completely then try the above again, if it still doesnt have any data post back a copy of the logs found under the tray icon for btv

[rodan1967]

I also cannot access the program guide. It worked yesterday. Now I get EPG Data is Low. I tried uninstalling and reinstalling 3.4.1 with no luck. Tried logging in to web and updating program guide. It tells me that update has started but it never comes up with it when try to access the guide. Any help appreciated..

[wire2k]

Same problem here - upgraded from trial to full this weekend and updated to latest version. My log shows the following:

12/29/2003 00:04:21] Guide Updater Service: Initializing...
[12/29/2003 00:04:21] Guide Updater Service: Downloading data from SnapStream.Net...
[12/29/2003 00:04:21] Guide Updater Service: Call to SS.Net to get lineup failed: CD Key has not been activated yet.
[12/29/2003 00:04:21] CSSGuideUpdater::FullDownload - CheckResponseForStations failed: 0x80004005
[12/29/2003 00:04:21] CSSGuideUpdater:ownloadData - FullDownload failed for Mon. Dec. 29, 2003 3:04 AM to Wed. Dec. 31, 2003 3:04 AM (err = 0x80004005)
[12/29/2003 00:04:21] Guide Updater Service: Data download from SnapStream.Net failed.

I know my reg code works, since my interface no longer shows "trial version".

[siverson]

Thank you all for your replies and suggestions. My problem (see first post in discussion) seems to be fixed now: I basically had to go through the initial setup process again to get it working. I looked under Start --> Programs --> Snapstream Media --> Beyond TV and ran the Beyond TV Setup Wizard. This program asked me those basic questions about my setup -- my zip code, my cable provider, my cable package, etc. -- and, after I'd finished the wizard, the BeyondTV program worked the way it did before the upgrade. My program information is back, etc. I'm not sure why I should have to re-run the Setup Wizard after a progam upgrade -- you'd thing that all the setup information would have been preserved -- but there you go. Maybe the problem stemmed from my doing a full install of the Beyond TV program to do the upgrade, rather than using the upgrade "patch" alternative. Hope this helps someone else. BTW, in reply to rodan1967: you describe exactly the problem I had (the '"EPG Data is Low" message, and everything else you mention).