View Full Version : Diagnostic Never Stops
01-13-2001, 07:04 AM
I have sucessfully recorded a two programs now (Internet Tonight (30 min) and West Wing (1 hour)) and it worked wonderfully. I still have an issue, though.
When I run a diagnostic test, the programming kicks in to start recording, but never stops. The recording hangs, so that I cannot stop it. I have tried stopping via the web interface and the activity log, but neither have succeeded. The only way to stop it is to reboot, but that causes the program to never see the light of day (not appear in the "watch" list).
ALSO, how do you tell what version of the software you are running?
[This message has been edited by rencheple (edited 01-13-2001).]
01-13-2001, 09:37 AM
I lied - now none of my recordings stop. Looks like I'll be doing an uninstall, reinstall.
01-14-2001, 06:03 AM
Another quick comment:
I did a reinstall of all drivers and software after the previous posts to ensure a clean troublshooting enviornment, but accidentally left the system on it's default video source - my Logitech QuickCam. A half hour schedule went off without a hitch - starting and stopping. When I went to watch it (I was *trying* to get TechTV's FreshGear), I found 30 minutes my typing, making faces at the screen and picking my nose...all the things we do at the comnputer when we think no ones looking http://discuss.snapstream.com/ubb/smile.gif .
What this does tell me, though is that the problem looks to be in the WDM driver interfacing.
The Theologian Gadgeteer
01-14-2001, 03:02 PM
The hanging/endless capture problem you're experiencing is something we've also seen. It seems to be a DirectShow problem, and we've been working with some folks at Microsoft to get the problem pinned down (and fixed, of course). Hopefully that will be ready soon.
What tuner card and capture/tuner settings are you using?
SnapStream Media Technical Support
01-14-2001, 04:03 PM
One more thing -- you can usually partially salvage a recording in this situation. If you shut down PVS by choosing "Exit" from the tray icon's context menu, it will generally succeed in stopping the recording and the program itself. When you look in the Shows directory, you'll see a file named sstemp.asf, which typically doesn't get indexed and actually gets written over next time you run PVS.
But if you rename it after you've exited PVS, it will be added to the list of available shows, although the show won't list the original information associated with it, and you won't be able to fast-forward through it at all. But it will at least be there, for what that's worth.
If you do that, can you let us know if the show looks ok or if you see problems, particularly with audio/video synchronization? There seems to be a connection between the hanging captures and problems with a/v sync and the more info we can get on this for ourselves and for Microsoft, the sooner it will be fixed. I really appreciate your patience and your feedback.
01-14-2001, 04:05 PM
The Tuner card is a [Dell] STB TV PCI, and I am running WinME.
These are teh settings:
Capture Interface: DirectShow
Directshow Video Device: STB TVPCI Capture
DirectShow Audio Device: DB Live! Wave In 
Tuning Interface: DirectShow
Recording Profile: Near VHS
Let me know if you need any more specifics.
The Theologian Gadgeteer
01-14-2001, 04:13 PM
I exited using the systray icon, but did not find anything resembling a temporary *.asf file. (This includes a full drive search).
I restarted the interface, and ran aa diagnostic test. As Murphy would have it, it worked as it is supposed to! I got 60 seconds of TechTV.
So, I've scheduled a new reording - :30 minutes at 8pm EST. We'll see how it goes.
01-17-2001, 02:25 PM
I am having the EXACT SAME problems here!
Windows 2000 Pro + SP1
Anytime I run a diag. test, it will never stop recording. The only way to reset my computer is to reboot. Unlike you though, I have never been lucky enough to get it to work at all.
Anyone able to help us???
We are actively working with Microsoft at this point to resolve the "recording never stops" issue. We have a dialogue set up with them regarding testing configurations, etc. It seems most prevalent with particular brands of cards, but seeing as how these problems did not seem to occur under DirectX 7, we're going to need to get a better handle on it.
I can't give you a firm ETA on this yet, but we are aware of the problem and intend to fix it.
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