New Trial Installation will not download data

[jgourd]

Hi,

I installed BeyondTV yesterday as a trial and it will not download the program guide or do anything that requires the setup of SnapStream.NET. During the install I was never asked about zip codes or Cable service. I am not sure if you guys even ask about such stuff during setup.

I have included the log so you might be able to figure out what is going on here.

Here is a snippet from the log:

[5/12/2004 19:47:00] Guide Updater Service: Call to SS.Net to get lineup failed: Invalid CD Key.
[5/12/2004 19:47:00] CSSGuideUpdater::FullDownload - CheckResponseForStations failed: 0x80004005
[5/12/2004 19:47:00] CSSGuideUpdater::DownloadData - FullDownload failed for Wed. May. 12, 2004 9:46 PM to Fri. May. 14, 2004 9:46 PM (err = 0x80004005)
[5/12/2004 19:47:00] Guide Updater Service: Data download from SnapStream.Net failed.
[5/12/2004 19:47:00] Guide Updater Service: If you see repeated data update failures, please visit SnapStream support at: http://www.snapstream.com/Support/Support.asp
[5/12/2004 19:47:00] No Valid SnapStream.Net subscription found.
[5/12/2004 19:47:02] Guide Updater Service: Initializing...
[5/12/2004 19:47:02] Guide Updater Service: Downloading data from SnapStream.Net...
[5/12/2004 19:47:02] Guide Updater Service: Call to SS.Net to get lineup failed: Invalid CD Key.
[5/12/2004 19:47:02] CSSGuideUpdater::FullDownload - CheckResponseForStations failed: 0x80004005
[5/12/2004 19:47:02] CSSGuideUpdater::DownloadData - FullDownload failed for Wed. May. 12, 2004 9:47 PM to Fri. May. 14, 2004 9:47 PM (err = 0x80004005)
[5/12/2004 19:47:02] Guide Updater Service: Data download from SnapStream.Net failed.
[5/12/2004 19:47:02] Guide Updater Service: If you see repeated data update failures, please visit SnapStream support at: http://www.snapstream.com/Support/Support.asp

[jkoon]

Try rerunning the setup wizard, that is where it should ask you if you want to sign up for a snapstream.net account.

[RobertH]

you need to contact technical support there is an issue on your system where one of the windows components are out of date, or a registry problem that prevented beyondtv from properly generating a trial cdkey.