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Old 09-29-2003, 11:05 AM
Seabiscuit Seabiscuit is offline
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Join Date: Sep 2003
Posts: 7
Problems w/ Snapstream order fullfilment and customer service

I ordered my PVS and Hauppauge WinTV PVR-250 kit recently, it arrived last week as Thursday as promised.

Unfortunately, the package did not contain the WinTV PVR-250 and remote as promised (and paid for). Instead I got another Hauppauge card (Win TV Go maybe?) sans remote.

I've email and called Snapstream quite a few times since then, no responce at all. Most of the phone-menu tree ends up in the voice mail box of Craig Kline, but he doesn't seem to be answering (or returning, at least) those calls.

Has anybody had a similar problem w/ Snapstream? Are they going out of business or what? My confidence in them is pretty low at present.

Thanks for any info,

seabiscuit
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