Well, I have seen several people with the closed caption problem and I can't say about the surround. I did find the cause of the CC/Subtitle issue.. BM comes with a lesser version of PowerDVD. I pesonally had also installed a newer version of the Intervideo product.. What I learned is the EVEN though I had selected the None for the video decoder, it was looking at the settings for the other product. In my case, I had no preference for which one it used.. but what fixed it was shutting down BM, opening the other version in the intervideo folder and opening the settings screen.. Captions subtitles was set to "Normal" I changed it to transparent. That fixed it. I will say, CC no longer work from the info menu option while watching a video.. I plan to investigate it more later but at the annoyance is gone.. I don't know if it will help but it's what I found.. good luck
