Quote:
Originally Posted by SirGarfield
Customer service does not respond. Read forums. Some people have waited to hear back from them for over 2 weeks.
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By "Some people" I guess you mean yourself and kwatson (from the other thread you posted in)? You're right, two data points does make for an obvious trend! I mean, Snapstream can't have thousands of customer can it? And there is also no way that a mistake could ever be made by a person; I'm sure you've never made a mistake.
Look, I have some problems with Snapstream's software, some bugs and things. Lots of people do, that's the nature of the beast with this stuff. But, Snapstream addresses those issues with time (BeyondMedia notwithstanding), and tech support can often hit "busy times" when a flood of problems come in, esp. after a new release. Be a little bit forgiving. You'll attract a lot more help from calm, considerate requests than from angry accusations and name calling.